Shipping policy

We work to process and deliver orders as efficiently as possible.

ORDER PROCESSING

Orders are normally prepared for shipment after the order has been successfully placed and payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational factors.

DELIVERY

Available shipping methods and estimated delivery times will be displayed during checkout when applicable.

Delivery estimates are provided for convenience and are not guaranteed dates.

Once an order has been shipped, tracking information may be provided by email or through your customer account when available.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

We may not be able to change an address after an order has entered the fulfillment process.

If a package is returned because the address provided was incomplete or incorrect, additional shipping charges may apply before a new shipment can be arranged.

DELIVERY DELAYS

Delivery times may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• High-volume periods
• Incorrect or incomplete address information
• Events outside our reasonable control

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier first. If the package remains missing, contact us for assistance.

DAMAGED PACKAGES

If your package arrives visibly damaged, please contact customer service as soon as reasonably possible and provide photographs of the package and product.

MISSING OR INCORRECT ITEMS

If an item is missing or you received the wrong product, contact us within 7 days of delivery with your order information and supporting photos when applicable.

We will review the order and, where appropriate, arrange a replacement or another suitable resolution.

INTERNATIONAL ORDERS

Where international delivery is available, customers may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

These charges are generally outside our control.

SHIPPING FEES

Shipping charges, if applicable, will be shown during checkout before the order is completed.

Promotional free-shipping offers may be subject to minimum order values, geographic limitations, or other stated conditions.

CONTACT

If you have questions about shipping or delivery, please contact our customer support team through the contact information provided on our website.