Refund policy

Thank you for shopping with us. We want every order to arrive in good condition and provide a smooth shopping experience.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate cancellation requests before the order has been prepared for shipment.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be available.

RETURN ELIGIBILITY

For hygiene and product-safety reasons, opened or used personal-care products may not be eligible for return.

If you receive an incorrect, damaged, defective, or incomplete order, please contact our customer service team within 7 days of delivery.

To help us review your request, please provide:

  • Your order number
  • Your name and email address
  • A description of the issue
  • Photos of the product and packaging when applicable

We may request additional information to verify the order before approving a replacement or refund.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing time may vary depending on your payment provider or financial institution. Once the refund has been submitted, it may take several business days to appear on your account.

Original shipping charges, if any, may not be refundable unless the issue resulted from an error on our part.

REPLACEMENTS

If an item arrives damaged, incorrect, or incomplete, we may offer a replacement when appropriate and subject to product availability.

If a replacement is not available, an eligible refund may be provided instead.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

  • Products that have been opened or used
  • Items damaged after delivery due to improper storage or handling
  • Products purchased from unauthorized sellers
  • Items specifically identified as final sale

PURCHASES FROM THIRD-PARTY SELLERS

If you purchased a product through another retailer, marketplace, or authorized third-party seller, please contact the seller directly regarding its return or refund procedures.

CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes to our services or applicable requirements. The latest version posted on our website will apply to future purchases.

CONTACT

For questions regarding an order, return, replacement, or refund, please contact our customer support team through the contact information provided on our website.